I still remember the moment my troop unveiled our custom t-shirts from ClassB back when I was a Scout. We’d designed them together as a unit, and seeing our ideas transformed into tangible uniforms was pure magic. What I didn’t know then was that behind those shirts was a family business that had been supporting Scouting since before I was even born.
ClassB isn’t just another custom apparel company – they’re part of the fabric of Scouting itself. They’ve been creating custom patches, neckerchiefs, and t-shirts for troops and councils for over 42 years, starting in a garage in Zephyrhills, Florida, in 1982. And here’s the amazing part: the very first shirts they ever printed were for a Scout patrol!
ClassB has also been an amazing supporter of the ScoutSmarts Scribe newsletter, generously providing codes for our community giveaways and even recently covering the costs of my email newsletter tool! I wanted to learn more about their story, so I asked them six key questions about their journey, their commitment to quality, and their vision for the future. Their answers revealed a company that truly understands Scouting because they’ve been part of it from day one.
From a Scout Patrol to Serving Thousands: The ClassB Origin Story
When I asked, “How did ClassB get started, and what problem were you originally trying to solve for Scouts and troops?” their answer revealed a story that practically every Scouting family can relate to:
“ClassB truly began in a garage. In 1982, my mother started a small screen-printing business called Shirts & Caps to provide custom t-shirts for the Zephyrhills community. The very first shirts she printed were for my Scout patrol.”
–Eric Hilferding, CEO of ClassB
According to the ClassB website, Terry Hilferding started this journey to serve her community, with her son Eric’s Boy Scout patrol being the very first customer. From that garage startup, the business grew organically, moving to a strip mall in 1985 and to a larger facility by 1994.
The ClassB team explained how they found their identity: “In 1997, we launched our first website, which was essentially a digital version of our flyer. As we built out that site, we realized we needed a name that reflected more than just shirts, since we were also offering patches and Scouting resources. ‘ClassB’ emerged as a simple, easy-to-remember name that resonated with the Scouting market and it stuck.”
What started as one mom helping her kid’s patrol has grown into a company that serves thousands of Scout units nationwide. They’re still family-owned, with Eric Hilferding now serving as CEO – that same Scout whose patrol received those first shirts back in 1982!
Real Artists Who Transform Scout’s Dreams into Reality
My second question was: “What does having real artists involved mean to you, and how does that show up in the final products?”
Their response showed that they truly understand what makes Scout gear special:
“Having real artists involved unlocks the full opportunity to inject creativity, personality, and the spirit of Scouting into every design. Our artists don’t just execute artwork, they help guide customers, translate ideas, and bring visions to life in a way that feels authentic and meaningful.”
This focus on quality shows up in everything they create. Their customer testimonials from ClassB.com consistently rave about how their artists can take rough sketches and turn them into something amazing:
- “I gave them a crudely drawn sketch out of crayon, and they turned it into a nice piece of artwork.” – Jhase G., Arkansas (ClassB.com testimonials, October 2024)
- “I love our custom patrol patches! It’s remarkable how our kids’ artwork was translated into embroidered patches for them to wear on their Class A uniforms.” – Thomas H., Philadelphia (ClassB.com testimonials, October 2024)
- “I presented a new design and artwork for our Troop’s new girl patrol… The art department and sales team were excellent and worked with our design idea.” – Alison M., Louisville, Kentucky (ClassB.com testimonials, May 2024)
The ClassB team emphasized: “That collaboration shows up in the final product through thoughtful design choices, attention to detail, and a deep respect for what each unit is trying to express.”
The Hidden Complexity Behind Perfect Patches and Shirts
I was curious about the behind-the-scenes work, so I asked: “What do you think most people don’t realize about what goes into designing and producing ClassB gear?”
Their answer revealed the incredible attention to detail required to make exceptional Scouting shirts and gear:
“Most people don’t realize how much goes on behind the scenes. From selecting the right inks and thread to determining proper sizing and placement of designs, every step matters. On top of that, there are important licensing requirements and production standards that must be met to ensure everything is compliant and high-quality.”
They added: “Designing and producing ClassB gear is a careful balance of creativity, technical skill, and responsibility and it takes a lot of expertise to get it right.”
This expertise has earned them recognition as a BSA Quality Licensee for over 10 consecutive years (2007-2016 and continuing), according to their website. They’ve also received SHARP recognition from OSHA for their commitment to workplace safety – showing they care as much about their team as their customers.
A Scout Executive from Pacific Harbors Council, BSA, confirmed this quality: “Robert Stephens [their ClassB contact] is the ultimate professional, quick turnaround, and service and support to the local council is outstanding. It is a choice for who we choose, and we choose Class B!” – Karen M. (ClassB.com testimonials, May 2024)
The Moments That Make It All Worth It
When I asked: “Are there any moments or stories from working with troops, councils, or Scout families that really stand out to you?” their answer showed a deeper care and connection to Scouting than I ever expected:
“One of the most meaningful moments is when a Scout wins a design contest and we’re able to recreate their artwork exactly as they drew it. Seeing their excitement and the pride their unit feels never gets old.”
They continued: “It’s also incredibly special when people come up to us at events, excited to show off their gear or share stories about what it represents. There’s a real sense of community around it. Everyone rallies around the Scouts and their accomplishments, and being a small part of that experience is something we value deeply.”
This personal connection shows in their customer service. As one testimonial noted: “I called in because our unit needed to order more neckerchiefs for the Troop… It took them all of 3 minutes to find our Troop AND the previous orders that we had purchased with little to no information. Not only that, but they still had the artwork on file!” – Travis T., Virginia (ClassB.com testimonials, October 2024)
According to their website, the ClassB family even attended the 2017 Jamboree, operating a booth and meeting customers face-to-face. “It was amazing meeting so many of our customers!” they shared on their About page.
Innovation That’s Three Years in the Making
Looking toward the future, I asked: “What are you most excited about building or improving at ClassB over the next year?”
Their response revealed that a massive transformation for their business is already underway:
“Our industry is undergoing major advancements right now, and we’re excited about what’s ahead. Many of these changes bring significant benefits in sustainability, efficiency, turnaround time, and cost.”
They emphasized the scale of this change: “This transition has been nearly three years in the making, and by the end of this year we expect to be fully moved into these new processes. It’s a massive change but one that positions us well for the future and allows us to serve the Scouting community even better.”
This commitment to innovation while maintaining quality is already paying off. Recent testimonials show faster turnaround times than ever: “Our pack decided last minute to order shirts for the kids for their Christmas party. ClassB did an amazing job at shipping on time, communicating and helping with any questions.” – Lindsey M., Butler, PA (ClassB.com testimonials, December 2024)
A Deep Commitment to Scouting’s Future
My final question was open-ended: “Is there anything you’d like the Scouting world to know about ClassB, or any words of wisdom you’d like to share?” Their response revealed the heart of what drives them:
“ClassB is deeply committed to Scouting and its ideals – it’s been part of the heart and history of our company from the very beginning. We’re excited about the Scouting America rebrand and the direction we’re all heading. Scouting is unique in its focus on character, leadership, and building good citizens. As a father of two sons, I believe more than ever that programs like Scouting are essential in helping kids navigate today’s challenges.”
They concluded with their mission: “One of our goals is to support Scouting America’s brand and help the program continue to grow and evolve. But just as importantly, we want every Scout and leader who interacts with our products to have fun, feel proud, and receive the very best quality we can provide. That sense of individual expression and freedom within units is a huge part of what makes Scouting special and we’re honored to help support it.”
According to their website, as of 2014, ClassB had four Eagle Scouts on staff, with six employees accounting for over 100 years of Scouting experience! CEO Eric Hilferding himself is an Eagle Scout who has attended many jamborees and NOACs, and spent years on summer camp staff at Camp La’No-Che.
ClassB’s Values in Action
What sets ClassB apart isn’t just their products – it’s their values. According to their About page, “Our company operates on the values learned in Scouting.” This shows up in several ways:
Transparency and Integrity
ClassB states on their website: “Honesty and integrity are key at ClassB. All customers get the same deal, and the best artwork. All prices and policies are as transparent as possible to the customer.”
They even post unedited customer testimonials on their homepage – including negative ones. As they explain: “We never censor a negative comment.” That takes courage and shows real commitment to improvement.
Environmental Responsibility
According to their Eco-T™ page, ClassB works to reduce chemical use, waste streams, emissions, and energy use. They’re switching to 100% recycled plastic for embroidered patch backing and actively encourage recycling throughout their operations.
Social Responsibility
ClassB’s website states: “Our blank t-shirts and products begin their journey long before we purchase them. When we pass that product onto our customers, its history becomes our responsibility. That history must include fair and respectful treatment of all people in our supply chain.”
What Real Customers Say About ClassB
With 99% customer satisfaction and over 5,000 testimonials on their website, ClassB has clearly earned the trust of the Scouting community. Here are some recent highlights from ClassB.com testimonials:
On Customer Service
- “Unbelievable customer service! They went above and beyond the call of duty and personalized communication! A+ service!” – Heather M., Cleveland, NY (June 2024)
- “Service at Class B is outstanding with so many personal touches. It is refreshing to deal with a human, willing to take the extra step… Class B could teach a master class in customer service!” – Rachel G., Richmond, TX (May 2024)
- “From start to finish and contacting customer service in between, ClassB continues to uphold its excellent reputation.” – Elayna F., Renton, WA (December 2024)
On Quality and Speed
- “We ordered our crew’s Philmont T-shirts from ClassB and we could not be more thrilled with the quality and speed (one week from placing the order to delivery!)” – Alison S., Lexington, MA (May 2024)
- “I will never go anywhere else for my troop and camp shirts. ClassB is consistently the best quality with the best customer service I’ve ever experienced.” – Justin F., Downers Grove, IL (June 2024)
- “Very fast, professional service and quality products. We have ordered for our troop several times and the service is outstanding everytime.” – Penny N., Little Rock, AR (May 2024)
On Working with International and Overseas Troops
- “I have had a great experience using ClassB. As an overseas BSA troop it can be difficult to get items for the troop due to the time difference. You help enrich the Scouts experience over here.” – Aaron F., APO, AP (June 2024)
What This Means for Your Troop
If your troop is looking for custom gear, here’s what you need to know about working with ClassB:
They Make It Easy
- Free artwork and design help from real artists
- No hidden charges or surprise fees
- Free shipping on everything
- 100% money-back guarantee
As one customer noted: “The ordering process was simple and the staff were very attentive to our needs and questions. Also the price can’t be beat!” – Jason T., Washington, MO (ClassB.com testimonials, May 2024)
They Know Scouting
- Official Scouting America licensee since 2007
- 42+ years of experience with Scout units
- Eagle Scouts and experienced Scouters on staff
- They understand patrol dynamics, troop traditions, and what makes Scouts excited
“Have worked with ClassB for over 10 years. Their service and quality can NOT be touched. They’ve always met their promised delivery dates and the quality is AWESOME!” – Renee A., Atlanta, Georgia (ClassB.com testimonials, June 2024)
They Remember You
One of the most impressive things about ClassB is their long-term commitment to customers. As one testimonial shared: “Reorder was very easy, last order for this design was 2+ years ago.” – Simon H., Troop 9288, WSP MN (ClassB.com testimonials, May 2024)
Special Deals for ScoutSmarts Readers
Because ClassB believes in supporting the Scouting community, they regularly provide ScoutSmarts readers with discount codes and special offers. If you’re thinking about ordering custom gear for your troop, make sure you’re subscribed to my newsletter so you don’t miss these deals! Upon signup confirmation, you’ll receive your first code. 🙂
You can also visit their websites directly:
- For custom orders: www.classb.com
- For ready-made Scout gear: tradingpost.classb.com
- Phone: 1-321-252-7727 (They love talking to Scout leaders!)
- Address: 9437 Corporate Lake Drive, Tampa, FL 33634
Conclusion
ClassB’s story is really the story of Scouting itself – starting small with a single patrol, growing through dedication and service, and always remembering what matters most: the Scouts themselves. From that first patrol shirt printed in Terry Hilferding’s garage 42 years ago to the thousands of custom patches, neckerchiefs, and shirts they create today, ClassB has been there making Scouting memories tangible.
Through my conversation with them, one thing became crystal clear: this is a company that lives and breathes Scouting values. They don’t just understand the technical requirements of making custom gear – they understand the emotional importance of that patrol patch, that troop neckerchief, that camp shirt that Scouts will treasure for years.
Whether your troop needs custom shirts for summer camp, patches for a special campout, or neckerchiefs that reflect your unit’s unique identity, ClassB brings something special to the table: genuine care for Scouting and the expertise to make your vision real.
The next time your troop is planning custom gear, give ClassB a call at 1-321-252-7727 – you can even tell them Cole from ScoutSmarts sent you! I think you’ll find what thousands of other troops have discovered: a partner who understands Scouting, delivers amazing quality, and genuinely cares about making your Scouts proud to wear their troop’s gear.
Thanks to ClassB for supporting ScoutSmarts, and for 42+ years of helping create amazing Scouting memories across our nation. Here’s to many more years of Scouts lighting up when they see their designs come to life!
This article is not sponsored. I genuinely believe in ClassB as an outstanding company and supporter of Scouts everywhere. All customer testimonials cited in this article are from ClassB.com’s unedited customer testimonials page, with dates and locations as noted. Company information is from ClassB’s About Us page at classb.com/about-us/.
Have you used ClassB for your troop’s custom gear? I’d love to hear about your experience at colefromscoutsmarts@gmail.com! And if you haven’t subscribed to the ScoutSmarts Scribe newsletter yet, make sure you do – that’s where I share the exclusive ClassB discount codes and other special offers for our community. 😀